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Tel: 01509 217569

FAQ

Why do I need to register with your site?
You need to register with the our website only once. You can do this either in advance of you first order or during the checkout process of your first order. The reason you need to register is for the ability to view orders and invoices, and for security purposes.

Is ordering safe?
Yes. Our first line of defence is of course that you register (see answer above) with our site to order. Further to that, all orders placed with us are done via a secure socket layer (SSL) that encrypts your data until we recieve it - even if someone could intercept it, it would still be encrypted.

There are other security measures in place too but we aren't going to advertise them.

For your security, we also have in place our 'Privacy Policy'.

Who's elegible to claim 0% VAT?
Details of who should be elegible to 0% VAT rating can be found on the HM Revenue & Customs web page entitled 'VAT reliefs for disabled people'. The sections '3.1 Who can purchase zero-rated goods and services?' and '3.2 Supplies to handicapped people' outline who is elegible.

How do I claim the 0% VAT?
To make the claim for 0%VAT you need to complete the VAT declaration AND type in your name as an electronic version of your signature (in the signature box) during the first stage of the checkout process. If you do not complete both of these, your declaration will be deemed null by the checkout process and you'll pay VAT at the standard rate.

You can only claim the 0% VAT if you are entitled to do so. If you have any questions please 'Contact Us'.

I don't have a Paypal account!
You don't need to pay by Paypal, you can choose to pay by credit card or cheque. However, some people prefer to use Paypal because although it involves a few extra clicks of the mouse it saves putting your card details in. You can pay by Paypal even if you don't have a Paypal account - it just means that you still have to put all of your card details in.

How do I ask a question about a product?
On every products page there is the text "Ask a question about this product". Clicking this text will open a web based form for you to ask a question about that specific product. For all other questions though, please 'Contact Us'.

How do I contact you?
At the top of the website there is our address and telephone number, or you could use the 'Contact Us' page.